Refund policy
We want you to feel confident when shopping with BEEŌNCE™.
30-DAY RETURNS
We accept eligible returns within 30 days of delivery.
To be eligible for a voluntary return, the item must generally:
- Be unused or in its original condition
- Include original packaging
- Include original accessories and components
- Include manuals or documentation where applicable
- Not show signs of misuse, accidental damage, or unauthorized modification
Certain products may be subject to additional hygiene or safety restrictions.
HOW TO REQUEST A RETURN
Before sending anything back, contact us at:
Please include:
- Your order number
- The reason for your return
- Photos where relevant
- Any additional information requested by our support team
Do not send a return to an address until our support team has provided return instructions.
NON-RETURNABLE ITEMS
Some products may not be eligible for return where applicable, including:
- Opened hygiene-sensitive products
- Opened cosmetic or skincare products where return is restricted for health or hygiene reasons
- Gift cards
- Final-sale or clearance products where expressly stated
- Products damaged through misuse or improper handling
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:
Please provide your order number and photographs showing the issue.
We will review the claim and determine the appropriate solution.
REFUNDS
Once an approved return has been received and inspected, we will notify you regarding the outcome.
If approved, the refund will generally be issued to the original payment method.
The time required for the funds to appear in your account may depend on your payment provider or bank.
RETURN SHIPPING
Unless the return is due to an incorrect, defective, or damaged item, the customer may be responsible for return shipping costs.
EU & EEA CONSUMER RIGHTS
If you are a consumer located in the European Union or European Economic Area, you may have statutory consumer rights, including applicable withdrawal and legal guarantee rights.
Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable law.
For eligible distance contracts, EU consumers may have a statutory 14-day withdrawal period, subject to applicable legal exceptions.
Consumers may also have statutory rights concerning the conformity of goods under applicable national law.
CONTACT
For returns and refunds: